Systems Design

Most corporations have grievance processes and mechanisms that are designed to help manage conflicts within the organization. In the main, these tend to be reactive, escalatory and investigative. Meta-Culture specializes in designing customized processes and systems that can shape the way in which relationships are built, communication engaged in and disputes managed within the corporation. Meta-Culture’s state-of-the-art conflict management and communication systems enhance organizational collaboration and efficiency.

Amongst our most successful systems are:

■ Integrated Dispute Management System (IDMS)
■ Communication Policy Design
■ Collaboration Policy Design
■ Employee Feedback System

Meta-Culture Systems

Integrated Dispute Management System (IDMS)
INTEGRATED DISPUTE MANAGEMENT SYSTEM

Every organization has internal mechanisms to resolve disputes. Usually these tend to be escalatory and investigative, both of which do not help repair relationships, build internal skills or improve organizational morale. Meta-Culture will, after a comprehensive study of an organization, design and implement an Integrated Dispute Management System (IDMS), which is a sophisticated, state of the art system now used by innovative companies world wide. The IDMS is a flexible, people friendly system that empowers employees to take ownership of their own disputes. Our consultants can also help you improve the existing grievance cells or policies to make them more efficient. Once an IDMS is set up, the costs of intra- and inter-organizational conflicts are dramatically reduced.
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Communication Policy Design
DESIGN OF POLICIES AND NORMS FOR IMPROVING ORGANIZATIONAL COMMUNICATION

We design simple yet effective policies to ensure that organizational communication is effective and constructive. This is vital to ensure organizational alignment, collaboration and optimizing of working relationships. Some goals include:
► Ensuring a free flow of information within the company.
► Ensuring that communication happens through the use of constructive and
► effective language.
► Maintaining respectful and humane relationships even in a bottom line
► driven environment
► Reducing tensions during critical projects
► Ensuring that technologies and media are used sensitively and to
► communicate better.

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Communication and Collaboration Policy Design
DESIGN OF POLICIES AND NORMS FOR IMPROVING ORGANIZATIONAL COLLABORATION

We design simple yet effective policies to ensure that internal collaboration within the company is optimal. This is vital to ensure that the organization is able to move ahead with all the internal stake holders pulling together. Some goals include:

► Ensuring access to information between departments where necessary.
► Ensuring that internal "healthy" competition does not jeopardize the
► necessary unity of the organization.
► Maintaining humane relationships even in a bottom line driven environment
► Making overt the existence of and opportunities for inter-dependence within
► the company.
► Ensuring that technologies and media are used sensitively and enhance
► communication.

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Employee Feedback System
EMPLOYEE FEEDBACK SYSTEM

The ability to give effective feedback as well as the ability to receive such feedback is one of the most important skills employees should have if a company is to learn from past experiences and improve performance. Yet giving and receiving feedback can prove to be extraordinarily difficult, especially when its' most critical: when performance or functioning needs to be improved. To preempt the reluctance of people to exchange feedback and improve their skills to do so, Meta-Culture can design customized feedback systems that can ensure that employees are able to give and take feedback effectively.

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